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Avalon will soon cease to offer direct modem access via 0171 813 3311. These have been replaced with access points, all over the country through accounts that Avalon pays for - you will simply call one of these access points, and come through to Avalon, over the internet, at no extra cost. This should also help with the terrible speed problems the modems have been subjected to. Type HELP MODEMS or HELP MODEMACCESS in Avalon for a list of telephone numbers around the country, and accounts which you are free to use to play Avalon.