Ysabellto Everyone

What the hell is this? I'm leading a newbie around his 8 accolade quests, and I try to buy some nails. But can I? NOOOOOOOOOOO. They're under orders not to sell to me. Thakrian descrimination?

I eventually had to make a deal with a Mercinean thief, losing a valuable ring and bracelet in the process. What is this all about? Please explain...

A very annoyed Ysabell