Since there is some confusion as to whom you should complain to about problems, or to whom you should suggest ideas for Avalon or report bugs, I will let you all know the various Gods' responsibilities:
Apollo: Accounts queries, complaints, credit card and cheque queries. Aldaron: Avalon coding in guild quests, accolades, assorted quests. Genesis: Avalon coding in all other areas. Mephisto: Complaints about in-game and out-of-game matters and Hostplay complaints, or suggestions. Pericles: Hostplay bookings, information, cash credit purchases.
Day to day problems will generally be dealt with as best as possible by whoever is online, but ultimate responsibility for anything is as above.