Genesis, the god of timeto Everyone

A note to those who may have billing queries:

One point perhaps worth adding: it is most helpful in the case of querying

billing errors, if you have your info available. After all, this is the

catalyst for determining you have found an error and - importantly - the

overwhelmingly likely reason for the mistaken billing is the system not

having recognised/interprted a successful transaction. Hence, retrying

or lumping together a bunch to retry. This tends to mean the communication

back from card processor - the results of the previous transactions - were

incorrectly received or logged; hence possibly wrongly recorded. YOUR

records will be accurate. After all, they show what was charged. If there

is any doubt, and the transactions fall between the dates of the system

overhaul, then your records will supersede those on the Avalon system.

So do be honest and don't take advantage here!

Written by my hand on the 10th of Agamnion, in the year 1285.