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Emergency Data Center Maintenance - FCR01. WDC01 [06/02/2011]

Date: Thursday, June 2, 2011 (06/02/2011)

Start Time: 10:00 PM EDT

End Time: 02:00 AM EDT

Services affected: Public Networks

Location: WDC01

Duration: 4 hours

Event Summary:

SoftLayer Engineers along with Cisco TAC have identified a software bug on FCR01. WDC01 which is causing forwarding issues for public connectivity. Engineers will be performing an EMERGENCY code change on Jun 2nd, 2011 at 10:00 PM EDT to resolve this issue. The expected downtime is 20 minutes with the maintenance window being scheduled for up to 4 hours.

Start Time: 10:00pm EDT (6/2/2011)

End Time: 02:00am EDT (6/3/2011)

Expected Duration: 20 minutes

Customer Impact:

During this maintenance, customers will notice a complete loss of connectivity to their servers on the frontend network (public network). Backend network (private network) connectivity will NOT be impacted during this maintenance. While the upgrade duration is scheduled for 4 hours, we only expect around 20 minutes of downtime as the code is changed. Again, this will NOT impact the backend network (private network) for customer servers.

Written by my hand on the 13th of Leaflost, in the year 1284.