All e-mail enquiries, in-game or in-character or specifically Avalon-related should be addressed directly to: email@example.com
E-mail correspondence out of game, or out of character, or relating to matters of accounts and out-of-character business pertaining to Avalon (or any of our genre products) should be directed to: firstname.lastname@example.org
This email is checked through hourly during business hours EST and 24/7 at regular intervals. It is an efficient, economical and thorough method of contact. It is our preferred means of correspondence re: character or in-game issues since it is also faster than regular mail and easier to lay out issues in concrete, concise fashion than telephone.
For accounting and other out-of-character issues we can be reached in the United States on 888-414-1753 during regular business hours appropriate to Pacific Standard Time. All official correspondence via regular mail should be addressed directly to Avalon Customer Support at the following address:
Be sure to include your real name and character name in any correspondence.
Although you can post snail mail to us at our offices in the U.S, trans-atlantic post is unreliable in terms of time. If you would like us to call you, please send an e-mail to Avalon Support (addresses below) and we will contact you within 24 hours at a time of your convenience. This will spare you the need for the international call, though you can of course use the address and phone details above - requesting a call-back is not an unusual policy.
Email Avalon Customer Support at: email@example.com
Email Avalon Accounts/Administration at: firstname.lastname@example.org