30.23 Contact Details for Avalon.

All e-mail enquiries, in-game or in-character or specifically Avalon-related should be addressed directly to: support@avalonpublications.com

E-mail correspondence out of game, or out of character, or relating to matters of accounts and busniess transcending Avalon (or other HGC games) role, should be directed to: accounts@avalonpublications.com

This email is checked through hourly during business hours EST and 24/7 at regular intervals. It is an efficient, economical and thorough method of contact. It is our preferred means of correspondence re: character or in-game issues since it is also faster than regular mail and easier to lay out issues in concrete, concise fashion than telephone.

For accounting and other out-of-character issues we can be reached in the United States on tollfree +1-888-414-1753 during regular business hours appropriate to Eastern Standard Time. All official correspondence via regular mail should be addressed directly to Avalon Customer Service at the following address:

Avalon Support
2372 Morse Avenue, Suite #430, Irvine, CA 92614, USA
faxto: +1-616-855-6746

Be sure to include your real name and character name in any correspondence.

Although you can post snail mail to us at our offices in the United States, trans-atlantic post is unreliable in terms of time. If you would like us to call you, please send an e-mail to Avalon Support (addresses below) and we will contact you within 24 hours at a time of your convenience. This will spare you the need for the international call, though you can of course use the address and phone details above - requesting a call-back is not an unusual policy.

Email Avalon Customer Support at: support@avalonpublications.com
Email Avalon Accounts/Administration at: accounts@avalonpublications.com

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